Sales Information
How do I order and make a payment?
1.Online through PayPal our secure payment system. It is simple to use, you don't need to have a PayPal account just a credit or debit card. After you have placed your order you will receive an email confirmation from PayPal for the transaction amount.
2.Or phone us on + 44 (0) 20 8671 3383 and we can take your credit card or debit card details.
What are the delivery charges to the UK, Northern Ireland and Scotland?
Delivery charges are added at the time of your order. We use Royal Mail first class RECORDED SIGNED FOR service to send our products, this is a signed and trackable service for. Please note that are prices include VAT and packaging.
Prices from April 2010
1 roll of film
£4.50 / UK, SCOTLAND AND NORTHERN IRELAND ONLY
2 rolls of film and more
£6.00/ UK, SCOTLAND AND NORTHERN IRELAND ONLY
Can you ship internationally?
At this time, we cannot accept online orders for international delivery. However, please email us at info@emmajeffs.co.uk with the name of what you would like to buy and the quantity. We also need the address and telephone number you would like it shipped to. We will get back to you with a quote for the shipping, an estimated delivery time frame and payment details. We will only deliver using a signed for courier service. We cannot send goods via surface post as we are unable to track them.
How long will my order take?
We aim to deliver within the UK between 7 -10 working days. If the product is not in stock it can be up to 28 days. The rest of the world delivery times can vary. We accept no liability for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defects to goods delivered that is caused by any event or circumstance beyond our reasonable control.
Returns and exchanges
If you are at all unhappy with your goods you may send them back for an exchange or full refund. The goods must be returned unused and in their original packaging within 28 working days to: Emma Jeffs, Surface Material Design. 17 Skiffington Close, London, SW2 3UL, United kingdom. Unfortunately we cannot exchange any used items. We are not responsible for packages that do not reach us. We advise customers to obtain a free certificate of posting from the post office. You are responsible for return postage costs unless you are returning faulty goods.Please allow up to 2 weeks for your refund or exchange to be processed.
Cancellation of an order by us
We reserve the right to cancel your order if we have insufficient stock to deliver the goods you have ordered, if the design you have chosen is not available or one or more of the goods you ordered was listed at a incorrect price.
Product Pricing and descriptions
The product information and photographs contained within our website and any information we dispatch is provided for illustrative purposes only and we cannot warrant that they are accurate. We will not accept liability for any errors in description of goods on the website or product information, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.
General
The laws of England and Wales govern these terms and conditions, but do not affect your statutory rights. You may view and print out pages from our website for the sole purpose of buying our products. You cannot use any images, logos descriptions or text from our site without written permission. The copyright belongs to emmajeffs.co.uk and surfacematerialdesign.co.uk.
We will do our best to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order. We will not be held responsible for any losses resulting from your use, or your lack of ability to use our website.
